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Complaints and ComplimentsLink to: Horizon House tries to provide a high quality service for all members. If, however, you have a complaint about any aspect Raise your complaint at a morning meeting, policy meeting, or tell your clubhouse support worker. We hope that your complaint will be resolved at this stage. If you remain dissatisfied then please complete a complaints form which can be found in the complaints file in the dining room. This should be sent to Sarah Gelling, 26 Langdon Road, Bromley, Kent BR2 9JS, or left in the manager’s basket in the reception area. You will be sent a written reply within five working days. If your complaint is still not resolved to your satisfaction, please contact the Head of Complaints and Patient and Public Involvement at the address below. Alternatively, you can get help and information from the Patient Advice & Liaison Service at the address below. If your complaint has still not been resolved to your satisfaction, please write to the Chief Executive at the address below. Head of Complaints & Patient & Public Involvement Patient Advice & Liaison Service (PALS) Stephen Firn For more information or to see Oxleas NHS Foundation Trust leaflet called "Something Wrong? How to Complain", please visit the Oxleas website at: www.oxleas.nhs.uk Record of Complaints/Compliments 2007 We are please to announce that during the year 2007, we received no written complaints and 1 written compliment. Compliments were received from Fiona Sutcliffe, Director of Bromley Mental Health Services and can be found in the Record of Complaints and Compliments file in the dining room.
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